Returns

Returns

If you have a faulty scanner you can arrange a warranty return by following instruction in the following links

Software Issues. If you’re having software issues when using our scanner, please contact our support team, for hardware issues, please see below.

Hardware Returns

US Returns

We offer a 1 year warranty which covers basic manufacturer defects.

If you have gone through our troubleshooting steps, please email our partners at Janam via  where they can take your details and assist in returning your device under warranty.

A 30 day return policy* is also offered. you can query this via the email address above.

*Units must be un-used and in all original packaging


UK Returns

We offer a 1 year warranty which covers basic manufacturer defects.

If you have gone through our troubleshooting steps, please email our partners at Symec via  where they can take your details and assist in returning your device under warranty.

A 30 day return policy* is also offered. you can query this via the email address above.

*Units must be un-used and in all original packaging