Warranty

1 Year Warranty

Point Mobile’s comprehensive warranty does not cover damages caused by/from:

operation outside the usage parameters: IP rating, drop range, temperature range, etc.
usage that is not in accordance with product instructions;
modification or service by anyone other than Point Mobile or a Point Mobile authorized service provider;
loss or damage in transit;
improper site preparation, maintenance, or environmental conditions that do not conform to Point Mobile’s site specifications;
As a result of misuse, abuse, contamination, improper or inadequate maintenance, calibration, or storage, problems with electrical power, or other external causes; -using accessories, parts, or components not supplied by Point Mobile;
virus, infection, worm, or similar malicious code not introduced by Point Mobile;
force applied only to a certain part of products;
using cleaning chemicals or other active ingredients that are not recommended by Device Cleaning and Disinfection guidelines;
unsolicited testing, application programming, or system integration performed by individuals not contracted or approved by Point Mobile;
acts of God events such as earthquake, fire, flood, and lighting; or
man-made disasters such as larceny and war.

In addition, Point Mobile’s comprehensive warranty does not cover the following:

Repairs that require replacements of housings, screens, or other components to resolve cosmetic imperfections (scratches, dents, dings, etc.) that do not affect the functionality of products; -Severe damages that require replacements of housings;
Accessories including batteries (only 6-month warranty);
Products with original serial numbers removed, obliterated, or altered; or
Repairs that require components that are no longer available for purchase on a commercially reasonable basis.